Shipping Policy

Last Updated: August 29, 2026

Welcome to Arabsouq. We are committed to providing a smooth, reliable, and convenient delivery experience for all our customers across the Kingdom of Saudi Arabia.

1. Shipping Coverage

Arabsouq currently ships orders to addresses throughout Saudi Arabia, including major cities and most surrounding areas.

Some remote locations may require additional delivery time or may be subject to specific shipping restrictions.

2. Processing Time

Orders are normally processed and prepared for shipment within 1–3 business days after payment is successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, promotions, or holidays, processing may take slightly longer.

3. Delivery Time

Once your order has been shipped, estimated delivery times are:

• Major cities: 2–5 business days

• Other areas: 3–7 business days

• Remote areas: Up to 7–10 business days

Delivery times are estimates and may vary depending on the courier, destination, weather conditions, public holidays, or other circumstances outside our control.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout before you complete your purchase.

From time to time, Arabsouq may offer free shipping promotions or special delivery rates. Any applicable offer will be clearly displayed on our website or at checkout.

5. Order Tracking

After your order has been shipped, you may receive a shipping confirmation containing your tracking number and delivery information.

You can use the tracking information provided by the courier to follow the progress of your shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Arabsouq is not responsible for delays or additional delivery costs caused by:

• Incorrect or incomplete addresses

• Incorrect phone numbers

• Failure to respond to the courier

• Failure to receive the shipment

If you notice an error in your delivery information, please contact us as soon as possible after placing your order.

7. Delivery Attempts

The courier may make multiple delivery attempts. If the customer cannot be reached or the order cannot be delivered, the shipment may be returned to Arabsouq.

Additional shipping charges may apply if the customer requests that a returned order be shipped again.

8. Delayed or Lost Shipments

While we work with reliable delivery partners, occasional delays may occur due to circumstances beyond our control, including severe weather, public holidays, logistical disruptions, or other unforeseen events.

If your order appears to be significantly delayed or lost, please contact our customer support team so we can assist you in communicating with the shipping provider.

9. Damaged Packages

If your package arrives visibly damaged, please inspect the contents before accepting the shipment when possible.

If an item is damaged during delivery, contact Arabsouq as soon as possible and provide your order number along with clear photos of the package and damaged product.

We will review the case and assist you according to our return and refund policy.

10. Customs and Additional Charges

For deliveries within Saudi Arabia, customers generally will not be responsible for international customs charges.

If an order is shipped internationally in the future, any applicable customs duties, taxes, or import fees may be the responsibility of the customer unless otherwise stated at checkout.

11. Contact Us

If you have questions about your shipment, delivery status, or shipping policy, please contact the Arabsouq customer service team through the contact information provided on our website.

Thank you for shopping with Arabsouq.